Managing Behaviours that Challenge
Our teams and employees can often be faced with irate customers, tenants who refuse to adhere to the rules, or service users who want to rebel against the system. In each instant this can leave staff (and customer) feeling dis-empowered and unheard. Working with behaviors that challenge can be hazardous. If approached the wrong way will more than likely result in a lack of outcome or evoke an increase in unwanted behaviours.
Our course gives each delegate a clearer understanding of the correct ways to respond, manage and react to challenging situations. Also: avoid further escalation, ensuring they stay safe and confident.
Aims of the course
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To help enhance employee interactions with customers who display behaviors that challenge
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To teach skills, knowledge and practices to effectively overcome barriers
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To effectively manage challenging behaviour within a workplace and community setting
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For staff to be confident achieving outcomes with individuals resistant to rules and regulations